FAQ – Auvémont

Auvémont is a London-based fashion brand founded in 2025 by a small team. Our goal is to bring style into your daily life, inspired by classic designs. We make clothes and accessories for both men and women.

Yes! We offer free standard shipping on all orders within the United Kingdom, no minimum required. Classic style, delivered on us.

Orders typically arrive within 6–9 business days (Monday to Friday) after dispatch. We’ll send you a tracking link as soon as your parcel is on its way.

At this time, we only ship within the United Kingdom. We’re focused on delivering a high-quality local experience. If we expand shipping zones, you’ll be the first to know!

You can return items within 30 days of delivery, as long as they’re unworn, unwashed, and in original condition. Customers are responsible for return shipping except for faulty, damaged or incorrect items. To start a return, just email us at info@auvemont-online.com

Once we receive your return and approve it, your refund will be processed within 10 business days. It may take a few extra days for your bank to reflect the credit.

Absolutely. If you'd like a different size or style, just let us know in your return email and we’ll help make it happen.

We accept Apple Pay, Google Pay, Mastercard, Shop Pay and Visa. All payments are securely processed and encrypted.

Yes. Your privacy and security are our top priorities. Auvémont uses secure checkout technology and never stores your payment details.

First, check your tracking link. If it’s been more than 12 business days and your parcel hasn’t arrived, email us at info@auvemont-online.com and we’ll investigate right away.

If your order hasn’t shipped yet, we may be able to make changes. Please contact us as soon as possible after placing the order and we’ll do our best to accommodate.

No worries, we’re here for you. Just drop us a message at info@auvemont-online.com and our friendly support team will be happy to assist.